Frequently Asked Questions
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Yes! Our jewelry is made with 926 sterling silver combined with other metals for added strength and durability.
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Sterling silver can naturally tarnish over time. This is normal and can usually be restored with a silver polishing cloth and proper care.
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Avoid prolonged contact with perfumes, lotions, chlorine, household chemicals and excessive moisture. Store your jewelry in a dry place when you’re not wearing it.
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For hygiene purposes, certain jewelry items may be final sale. Please review our return policy before purchasing. Any item received damaged must be reported the same day it is delivered. Any items reported after the day it is delivered will not qualify for a return and/or exchange.
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Yes, if local pick up is available for your order, you can message us 815-419-1012.
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You can email us : tuserendipiajoyeria@gmail.com or call/text 815-419-1012. We are also on Facebook & Instagram!